Shipping Policy

Last updated: 14 October 2026

This policy covers consumer orders delivered to Germany, Hungary, Czechia, Romania, Portugal and Spain. Mandatory protections in your country of habitual residence continue to apply.

Processing and delivery

We process orders within 1–2 business days, Monday to Friday excluding public holidays. Standard transit takes an estimated 5–10 business days after dispatch, giving an estimated total of 6–12 business days. These estimates are not guaranteed delivery appointments. We notify you of material delays; statutory remedies for delayed or missing delivery remain available.

Free standard shipping in all six markets

Standard shipping is free in Germany, Hungary, Czechia, Romania, Portugal and Spain. Any optional paid service and any mandatory charge will be clearly shown before the order is placed. We do not add undisclosed handling or shipping charges after purchase.

Orders, tracking and address changes

Please supply a complete, accurate delivery address and contact details. Contact us promptly if an address needs correcting. We provide an order confirmation and tracking information when available after dispatch. Orders may arrive in separate parcels without additional charges caused solely by our decision to split an order.

Cash on delivery

Cash on delivery (COD) is available where offered at checkout. Pay the amount stated in the order confirmation using the method accepted by the delivering carrier. Any COD charge must be disclosed before the order is placed.

Loss, damage and delays

Contact us if your parcel is missing, damaged or contains an incorrect item. Photos can help an investigation but do not remove your statutory rights. We remain responsible for the goods until you or a person nominated by you takes physical possession, subject to statutory exceptions. We provide the remedy required by law and bear the necessary return costs for defective or incorrect goods.

Returns

We offer 30 calendar days to request a return and free standard return shipping in all six markets. Please read our Refund and Return Policy for the procedure and statutory withdrawal rights.

vorkeli is operated by DE V Invest 15 ApS, CVR 44072823, Søgade 35, C/O Dansk Ejerkapital Nørre, 5., 1370 København K, Denmark. Email: ZvikaDagan352@gmail.com. Telephone: +45 59 91 25 13.